Privacy Policy

Last updated: 30 September 2026

1. Who we are

Nestie is an apartment-management app for residents' and owners' associations. It is a product of Perceptive Consultants, a sole proprietorship based in Hyderabad, Telangana, India ("we", "us"). This policy covers the Nestie app and the website at nestieapp.in.

2. Our role and your association's role

When an apartment association subscribes to Nestie, the association decides whose data goes into the app and why. Under India's Digital Personal Data Protection Act, 2023, the association is the Data Fiduciary for its residents' data, and we act as its Data Processor: we store and process that data only to provide Nestie to the association.

For our own contacts with associations (demo requests, billing and support), we are the Data Fiduciary.

3. What we collect

People with a Nestie account

• Identity and contact: name, email address, phone number (if the association records it), flat number and role, such as owner, coordinator or watchman.
• Sign-in and security: password (stored only in encrypted form), one-time codes, sign-in times, and the device and browser type needed to keep your account secure.

Apartment records

• Money: monthly dues, payments and receipt numbers, payment method, UPI transaction references (UTR), expenses, bills, salaries of apartment staff, statements and fund balances.
• Community: issues and their photos, tasks, decisions, votes and comments, notices and documents the association uploads.
• History: a record of who changed what and when, so that financial and voting history cannot be quietly altered.

Website visitors

The nestieapp.in website has no sign-up form, and it does not use advertising or tracking cookies. If you tap "Book a demo", WhatsApp opens with a message you choose to send. We then receive your WhatsApp name, number and message. Our hosting provider may keep standard technical logs, such as IP address and browser type, for security.

We do not knowingly collect data about children. Nestie accounts are for adult owners, association office-bearers and apartment staff.

4. How we use data

• To run Nestie for your association: showing dues and receipts, preparing statements, running votes, and sending notices by email and inside the app.
• To keep accounts and records secure, prevent misuse, and keep an audit trail.
• To answer questions put to Nestie, the AI Secretary (see section 5).
• To provide support, set up your apartment and bill your association.
• To reply to demo requests and follow up with associations that contacted us.
• To meet legal obligations, such as tax and accounting records for our own invoices.

We do not sell personal data, rent it, or use apartment records to advertise to anyone.

5. Nestie, the AI Secretary

When you ask the AI Secretary a question, Nestie looks up only the records you are already allowed to see. It shares the records needed to answer with our AI provider, Anthropic, which processes them to write the reply. Nestie keeps a note of which records were used for each answer, not the text of your question. The AI Secretary can only read. It cannot create, change, pay, approve or delete anything.

6. Who can see your data

• Inside your apartment: people see only what their role allows. Owners see their own flat's dues and the apartment's shared accounts. The watchman sees only what is needed to collect payments and do assigned tasks. Coordinators and administrators see more, and their actions are recorded.
• Other apartments never see your records. Each association's data is kept separate.
• Service providers who help us run Nestie, only as needed and under their own security commitments:
  • Supabase (database, sign-in and private file storage)
  • Vercel (app hosting)
  • Cloudflare (website hosting and domain)
  • Google Gmail (sending notification emails)
  • Anthropic (AI Secretary answers)
  Some of these providers may store or process data outside India.
• Authorities, when the law requires it.

7. How long we keep data

Apartment records are kept for as long as your association uses Nestie, because owners rely on a complete financial and voting history. If the association stops using Nestie, we give it an export of its records (PDF and CSV) and delete the data within 90 days, except what we must keep by law. Demo enquiries that do not lead to a subscription are deleted within 12 months.

8. Security

Data is sent over encrypted connections. Each apartment's records are separated at the database level, files are kept in private storage, and important actions need an extra email code. Finished payments and votes cannot be edited without a recorded reason. No system is perfectly secure, but if a breach affects your data, we will tell your association and the authorities as the law requires.

9. Your rights

Under the Digital Personal Data Protection Act, 2023, you can ask to see the personal data held about you, correct or update it, have it erased where it is no longer needed, nominate someone to act for you, and raise a grievance.

Because your association controls its records, please contact your association's coordinator first. Many corrections, such as a wrong name or flat, are made by them in the app. You can also write to us and we will work with your association to respond. Some records, such as a confirmed payment or a cast vote, cannot be erased while your association needs them, because they are part of the shared accounts. They can be corrected with a recorded reason.

10. Grievance officer

11. Changes to this policy

If we change this policy, we will update the date at the top. For important changes, we will tell associations by email or inside the app before the change takes effect.